Privacy Policy App Users

This Privacy Policy outlines the principles of data collection and processing for the Platform and our Services.

If You do not agree to any part of this Privacy Policy, then we cannot provide the Services to You, and You should stop accessing and using the App.

Zappter AG (previously known as Technik Partner AG) provides services ("Services") in connection with its online platform, available via the URL www.zappter.com ("Platform"), on which a previously registered customer ("Customer") is able to create and manage their own mobile and web application based on software owned by Zappter AG ("App") in order to make Customer’s services comfortably and rapidly available to You based on Your contractual relationship with the Customer.

Zappter AG adheres to the applicable privacy laws when collecting and processing personal data. This Privacy Policy outlines the principles of data collection and processing for the Platform and our Services. If You do not agree to any part of this Privacy Policy, then we cannot provide the Services to You, and You should stop accessing and using the App.

1. Collecting Information

1.1 General

This Privacy Policy concerns any and all personal information collected and processed by Zappter AG. Personal information shall mean any information that identifies an individual or if applicable by law a legal person ("Personal Information").

1.2 Information that you give us

Customers may provide us with certain Personal Information on You such as company name, first and last name, email address, phone number, subject to Your prior consent given to our Customer.

1.3 Information we receive from Your use of the App

We also receive, store and process information, possibly including Personal Information, when You use the App for example to book services and events, make reservations, register for activities etc.

1.4 Mobile Data

When You use the App, in particular in connection with mobile devices we may receive, store and process different types of information about Your location, including general information (e.g. IP address, zip code) and more specific information (e.g. GPS-based functionality on mobile devices used to access the Platform or specific features of the Platform).

1.4.1 Data

We may also receive, store and process Log Data, Log Data meaning any information that is automatically recorded by our servers whenever You access or use the App. Log Data may include IP Address, the date and time You access or use App, the hardware and software used, referring and exit pages and URLs, the number of clicks, device event information, pages viewed and the order of those pages, and the amount of time spent on particular pages.

1.4.2 Third-Party social plugins

Our Customer may use social plugins which are provided and operated by third-party service providers, such as but not limited to Facebook, Twitter, and Instagram.
As a result of this, You may send to the respective service provider the information that You are using our Platform. If You are logged into Your account with the service provider they may be able to link information about Your use of the App. Please check the service providers‘ privacy policies to find out more about their data practices.

2. Our use of Information

We use store and process Personal Information for the following general purposes:

to enable You to access and use the App;
to enable You to communicate with our Customer, including but not limited to sending them messages, notifications or other information over the App;
to operate, protect, improve and optimize the App and our business for example by performing analytics, conducting research, personalizing or otherwise customizing user experience, and to provide customer service and support;
to help maintain a trusted environment on the App, such as detection and prevention of actual and potential fraud and other harmful activity, conducting investigations and risk assessments, verifying any identifications provided by You, and conducting checks against databases and information sources for fraud detection and prevention, risk assessment and harm prevention purposes;
to send You service, support and administrative messages, reminders, technical notices, updates, security alerts, and information requested by You;
to send You marketing, advertising, and promotional messages and other information that may be of interest to You, including information about Zappter AG, our services, or general promotions for partner campaigns and services. You can unsubscribe or opt-out from receiving these communications;
to comply with our legal obligations, resolve any disputes that we may have with any of our users or their customers and to enforce our agreements with third parties.

You hereby consent that we share Your Personal Information with the Customer for them to use subject to their privacy policy. We do not rent, sell or otherwise share Your individual Personal Information with third parties, except with Your consent, for example to connect with a third party app or service. Further we may use service providers to help us deliver our service and run or analyse the App (e.g. third party data analytics services to analyse, among other things, server load and app behaviour). Further, we reserve the right to share Your Personal Information for the purposes of a business deal (or negotiation of a business deal) involving sale or transfer of all or a part of our business or assets. These deals may include, but is not limited to, a merger, financing, or acquisition. We also reserve the right to disclose Your Personal Information to

- (a) comply with relevant laws, regulatory requirements and to respond to lawful requests, court orders, and legal process;
- (b) to protect and defend the rights or property of us or third parties, including enforcing agreements, policies, and terms of use;
- (c) in an emergency, including to protect the safety of our employees or any person, or
- (d) in connection with investigating and preventing fraud.

We also aggregate data into anonymized system usage statistics. We reserve the right to transfer, store, use and process Your information, including any Personal Information, to countries outside of the European Economic Area (“EEA”) including the United States and possibly other countries. By using the Platform, You consent to transferring Your data to these countries. You should note that laws vary from jurisdiction to jurisdiction, and so laws and regulations relating to privacy and data disclosure, applicable to the places where Your information is transferred to or stored, used or processed in, may be different from the laws and regulations applicable to Your place of residency.

3. Data Security

We take commercially reasonable technical and organisational precautions to prevent the loss, misuse or alteration of Personal Information. Accordingly, we store all the Personal Information on secure (password- and firewall-protected) servers which may be located worldwide. You acknowledge, however, that no technical and organisational measures can fully eliminate security risks connected with the transmission of information over the internet. We therefore cannot guarantee the security of data sent over the internet. You are responsible for keeping the account information (user name/password) for accessing the App confidential.

4. Data Retention and Deletion

We may retain information regarding You and Your use of the App, including personally identifying information, for as long as needed to provide You with our Services and the uses described in this Privacy Policy. Generally this means that we will keep information at least for the duration of Your account. If You choose, You may delete Your account and the data connected therewith directly via the App. While we strive to provide the possibility of a full deletion of personal data, note that any information that we have copied may remain in back-up storage for some period of time after Your account deletion. Irrespective of Your account deletion, we may in any event retain and use such data as necessary to comply with our legal obligations, maintain accurate accounting, financial and other operational records, resolve disputes, and enforce our rights connected to Your use of the App.

5. Requests for Information

If You have any questions or concerns regarding this privacy policy or Zappter AG’s use of Personal Information You may address any queries to privacy@zappter.com. You may submit a written request to us together with a piece of personal identification (copy of ID-Card or Driver’s License) to:

inquire what data we have about You, if any; or
change/correct any data we have about You; or
have us delete any data we have about You (although we may retain any data subject to a legal retention requirement and for the duration of the mandatory retention period); or
express any concern You have about our use of Your data.

Requests can be submitted by e-mail to privacy@zappter.com.

6. Privacy Policy Updates

We reserve the right to update this Privacy Policy from time to time.