Zappter Systems - Case Study Orange Moldova

The Challenge

Orange required a modern application to manage their engineering workforce in the field, replacing a legacy system that supported highly specialized workflows and integrated with over 10 other systems. The new solution needed to provide enhanced functionality while offering engineers a unified, user-friendly interface to simplify their tasks and improve efficiency.

Zappter Edge

In just 3 months, Zappter successfully delivered a complete replacement for the legacy software that had been in use for over a decade. A fully functional demo was presented just 4 weeks after the project kick-off. The new tool utilizes templates from the Zappter telecom library, incorporating key features such as appointment booking, dispatch management, documentation, and mobile app modules.

Enhanced Functionality

The new tool leverages Zappter's telecom library templates, integrating essential modules like appointment booking, dispatch, documentation, and mobile app features.

Modular Integration

By utilizing pre-built templates, the solution ensures seamless integration of various functionalities, providing a cohesive and adaptable tool for telecom operations.

Replaces and Integrates Legacy Systems

The tool effectively replaces legacy software and integrates with existing systems, providing a modern, cohesive solution that enhances overall operational efficiency

Tailor-made Work Schedule Manager for Orange Moldova

The solution offers a highly customizable system for managing work schedules that is tailored to the company's individual needs. It enables the easy creation and customization of work schedules that take into account a wide range of scenarios such as shifts, rotations and flexible working hours.

Absence Management

Seamlessly integrate and track employee leaves, vacations, and sick days, ensuring accurate and up-to-date records.

Precision Scheduling

Easily create and adjust work schedules to accommodate various scenarios, including shifts, rotations, and flexible hours.

Operational Flexibility

Provides organizations with the necessary tools to optimize workforce planning, making operations both efficient and adaptable.

Smart Appointment and Scheduling System

Zappter developed a solution that enables the creation of intelligent bookings, incorporating an advanced session handler for optimized workflow management. This system not only streamlines the booking process but also ensures efficient utilization of resources and time, allowing for a more productive and organized working environment.

Customizable Booking Processes

The system allows for the creation of tailored booking workflows, adapting to the specific needs of Orange Moldova and ensuring a seamless user experience.

Efficient Resource Management

By automating and optimizing the booking process, the system ensures that resources are utilized effectively, minimizing downtime and maximizing productivity.

Enhanced Operational Efficiency

The intelligent features reduce manual errors and streamline scheduling tasks, contributing to smoother operations and improved service delivery.

Custom TMF-Compliant API Endpoints

Zappter has developed tailored APIs for Orange Moldova, enabling seamless access to and modification of various data points through multiple endpoints. These REST APIs are designed to be fully compliant with TM Forum standards, ensuring compatibility and reliability across systems. By offering a flexible and scalable solution, the APIs empower Orange Moldova to efficiently manage and integrate data, enhancing both operational performance and future scalability.

Tailored Data Access

Zappter's customized APIs provide Orange Moldova with precise control over data access and modifications, supporting specific operational needs.

Multi-Endpoint Flexibility

The APIs are designed to operate across multiple endpoints, allowing seamless integration and interaction with various systems and applications.

TMF Standard Compliance

Fully compliant with TM Forum standards, these REST APIs ensure robust performance and industry-standard compatibility, guaranteeing long-term reliability and support.

Impact

The full launch is scheduled for Q4 2024, aiming to deliver significant enhancements in both efficiency and user experience for Orange's engineering teams. This rollout is expected to streamline workflows, reduce operational bottlenecks, and provide engineers with more intuitive tools that facilitate their day-to-day tasks.

The Team

Zappter is a pioneering software company specializing in solutions for fibre-optic network operators.

Originally a spin-off from one of Switzerland’s largest fibre builders, Zappter was founded with the vision of transforming the way telecom operators manage their networks.

Our unique approach combines practical industry experience with cutting-edge technology to deliver unparalleled efficiency and cost savings.

Meet the Team