Zappter Systems - Case Study Open Dutch Fiber

The Challenge

Open Dutch Fiber required a unified appointment booking engine that could seamlessly integrate with over 10 contractors and multiple wholesale partners. The primary objective was to overhaul the existing installation process, transitioning to an appointment-based system that would enhance coordination and efficiency. The project aimed to design, develop, and pilot this new system within a tight 2-month timeframe, ensuring that all stakeholders could smoothly transition to the new workflow while maintaining service quality and customer satisfaction.

Zappter Edge

By leveraging our templates for appointment booking engines and integration modules, we delivered a pilot system within just 3 weeks. This system successfully executed all necessary transactions through API endpoints. The low-code environment enabled the team to quickly grasp and refine the business process, implementing 25 changes during the pilot phase with a turnaround time of less than a week for each adjustment.

Rapid Pilot Deployment

Zappter delivered a fully functional pilot system in just 3 weeks, utilizing our specialized templates for appointment booking engines and integration modules.

Efficient API Transactions

The pilot system seamlessly handled all relevant transactions through API endpoints, ensuring smooth and reliable performance.

Customer-Oriented Self-Booking Platform

The project gives customers full control over their scheduling by allowing them to directly book appointments and choose their preferred time slots.

Open Dutch Fiber's own Slot-Engine used by >10 Contractors

Zappter developed a custom slot engine for Open Dutch Fiber that enables the delivery of appointment slots tailored to geographical regions, installation types, and specific times of day. This advanced engine ensures that scheduling is highly adaptable, accommodating the unique demands of different service areas and customer needs.

Flexible Appointment Scheduling

The custom slot engine allows Open Dutch Fiber to offer appointment slots ensuring service availability is tailored to local needs.

Optimized Resource Allocation

By considering installation types and times of day, the engine ensures that resources are allocated efficiently, improving the overall effectiveness of field operations.

Enhanced Customer Experience

This advanced scheduling system enables Open Dutch Fiber to provide more precise and convenient appointment options, leading to higher customer satisfaction across different service areas

Appointment System for Backoffice-Agents

Zappter created a solution that facilitates the creation of intelligent bookings, designed to optimize workflow management. This system simplifies the booking process while ensuring that resources and time are used efficiently. The result is a more productive and organized working environment, where tasks are managed smoothly and effectively.

Intelligent Booking System

Zappter's solution simplifies the booking process by automatically suggesting the most efficient time slots, ensuring seamless scheduling that adapts to various needs.

Eco-Friendly Route Optimization

The system highlights nearby bookings to create eco-friendly routes, reducing travel time and minimizing the environmental impact of operations.

Effective Resource Management

By optimizing the allocation of resources and time, the solution enhances productivity, ensuring that operations are conducted in a more organized and streamlined manner.

Appointment System for Backoffice-Agents

RESTful API for Data Retrieval and Export

Zappter created customized APIs for Open Dutch Fiber, allowing to send requests to various endpoints. These APIs are designed to be flexible and scalable, allowing ODF to efficiently manage, integrate, and export data to data warehouses for advanced analytics. This not only enhances operational performance but also ensures that the system is well-prepared for future growth and scalability.

Efficient Data Retrieval

The RESTful API enables seamless access to data, allowing users to request and obtain the necessary information quickly and efficiently.

Export to DWH

With built-in export functionality, the API facilitates the smooth transfer of data to external systems, including data warehouses and analytics platforms.

Integration Flexibility

The API is designed to easily integrate with various systems, ensuring that data can be accessed and exported across multiple endpoints without disruption.

Impact

The new process significantly improved NPS scores for installation and dramatically shortened installation times. It also aligned resources better between demand from wholesale partners and subcontractors.

The Team

Zappter is a pioneering software company specializing in solutions for fibre-optic network operators.

Originally a spin-off from one of Switzerland’s largest fibre builders, Zappter was founded with the vision of transforming the way telecom operators manage their networks.

Our unique approach combines practical industry experience with cutting-edge technology to deliver unparalleled efficiency and cost savings.

Meet the Team