Zappter Systems - Case Study Eniwa

The Challenge

Eniwa needs a comprehensive software platform to efficiently manage the construction and installation of their fibre network across Switzerland. They needed a unified tool that would facilitate project oversight and control, streamline the onboarding of new partners and contractors, and provide a central hub for all project-related activities.

Zappter Edge

Leveraging established Zappter templates for fibre build and installation, Zappter provided Eniwa with essential guidance on both the processes and software requirements at the project kick-off. The solution was tailored iteratively to meet Eniwa’s specific needs and those of their partners. During the pilot phase, any change requests were swiftly addressed, often within hours. Since then, Eniwa has continuously utilized Zappter's platform to efficiently deploy fibre across the region, demonstrating the system’s flexibility and effectiveness in real-world applications.

Tailored Implementation Guidance

Zappter provided Eniwa with comprehensive guidance on both the processes and software needed for fibre build and installation. This initial support ensured a smooth project kick-off and alignment with Eniwa’s specific requirements.

Rapid Adaptation During Pilot Phase

Throughout the pilot phase, Zappter demonstrated agility by quickly addressing and implementing change requests, often within a matter of hours.

Ongoing Efficient Deployment

Eniwa has continuously leveraged Zappter’s platform to effectively roll out fibre across the region. The system’s adaptability and proven efficiency have facilitated a successful and scalable deployment process, showcasing its real-world effectiveness.

Integrated Contract Manager Module

The solution features an integrated contract management module, enabling Eniwa to efficiently oversee and administer contracts for both tenants and businesses. This robust tool streamlines the contract lifecycle, from initial creation and negotiation to ongoing management and compliance monitoring.

Efficient Contract Oversight

The integrated contract management module allows Eniwa to effectively oversee all contractual agreements with tenants and businesses, ensuring that every contract is managed efficiently throughout its lifecycle.

Streamlined Contract Lifecycle Management

From creation and negotiation to ongoing management and compliance, the tool simplifies each stage of the contract lifecycle, reducing administrative burdens and enhancing operational efficiency.

Automated Alerts and Notifications

With features like automated reminders, secure document storage, and detailed reporting, Eniwa can ensure timely contract renewals, maintain precise records, and streamline contract administration tasks.

Installation Documentation with Offline Capability

Engineers can create documentation during customer installations, with the added convenience of offline capability. This ensures that even without an internet connection, all necessary data and notes can be recorded. Once the documentation is completed, it is seamlessly sent back to the back office for review and control. This digital process enhances accuracy by minimizing human errors.

On-Site Documentation

Engineers can generate detailed documentation during customer installations, capturing all relevant information and observations directly from the field.

Offline Functionality for Continuous Recording

The system’s offline capability allows engineers to record data and notes even without an internet connection.

Collaboration with the Backoffice

Completed documentation is automatically transmitted to the back office for review and control. This digital integration reduces manual handling, enhances accuracy, and improves overall workflow efficiency.

Installation Documentation with Offline Capability

Overview of Contract, Order, and Installation

Featuring customized, interactive dashboards that offer a thorough overview of key performance indicators (KPIs), detailed statistics, and comprehensive reporting, this solution enhances strategic decision-making and optimizes business performance tracking. These tailored dashboards provide real-time insights for efficient management and in-depth analysis of business metrics.

Customizable KPI Dashboards

The solution offers interactive dashboards that can be customized to highlight key performance indicators (KPIs) relevant to your business.

Detailed Statistical Insights

Users benefit from in-depth statistical analyses presented through the dashboards. These detailed insights allow for a thorough understanding of business performance and trends, supporting more accurate forecasting and planning.

Real-Time Reporting and Analysis

The dashboards provide real-time reporting capabilities, enabling immediate access to current data and performance metrics. This feature ensures timely decisions and swift responses to emerging business needs or issues.

Impact

Since the launch of the platform, Eniwa has successfully integrated thousands of homes into their fibre network. The software has significantly enhanced collaboration and transparency with partners and contractors, streamlining communication and project management. By providing a clear, centralized view of progress and responsibilities, the platform has fostered more effective teamwork and ensured that all stakeholders are aligned and informed throughout the network expansion process.

The Team

Zappter is a pioneering software company specializing in solutions for fibre-optic network operators.

Originally a spin-off from one of Switzerland’s largest fibre builders, Zappter was founded with the vision of transforming the way telecom operators manage their networks.

Our unique approach combines practical industry experience with cutting-edge technology to deliver unparalleled efficiency and cost savings.

Meet the Team